Privacy Policy

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from HiZoo ("we", "us", "our"). We are committed to protecting your privacy and handling your personal data securely and transparently. We never sell your personal data.

Data We Collect and Why

Device Information: When you visit our site, we automatically collect data such as your web browser, IP address, time zone, and some of the cookies installed on your device, as well as the pages you view and how you interact with the site. We use this to optimize our store, analyze performance, and screen for potential fraud.

Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number. We use this to fulfill your orders, process payments, arrange shipping, provide order confirmations and tracking updates, and screen orders for fraud. We do not store your full credit card number — payment details are processed directly and securely by our payment providers.

Customer Support Information: When you contact us by email, we keep a record of that communication so we can resolve your issue, honor our guarantees, and improve our support.

Marketing Communications

If you opt in, we may send you emails about new products, special offers, and abandoned checkouts. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us — you will still receive essential transactional emails about your orders.

How We Store and Protect Your Data

We follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our store runs on Shopify's secure, PCI-DSS compliant infrastructure, and all transactions are encrypted using SSL/TLS technology.

Data Retention

When you place an order, we retain your order information for our records until and unless you ask us to delete it, subject to legal obligations such as tax and accounting requirements. Device and analytics data are retained only for as long as needed for the purposes described in this policy.

Cookies and Tracking Technologies

We use cookies — small data files placed on your device — to keep your cart working, remember your preferences, measure site traffic, and improve your shopping experience. You can disable cookies through your browser settings, though this may limit certain features of our site (such as the shopping cart).

Advertising and Analytics

We may use third-party analytics and advertising services (such as Google Analytics and Meta/Facebook tools) to understand how customers use our site and to show you relevant ads on other websites and platforms. These services may collect information through cookies and similar technologies. You can opt out of targeted advertising here:

  • Google: adssettings.google.com
  • Facebook/Instagram: facebook.com/settings/?tab=ads
  • General opt-out: optout.aboutads.info

Sharing Your Personal Information

We only share your personal information with third parties that help us run our business:

  • Shopify, which powers our online store and processes store data on our behalf.
  • Payment providers (such as Shopify Payments, PayPal, and Shop Pay) to securely process transactions.
  • Shipping and fulfillment partners to deliver your orders and provide tracking.
  • Analytics and advertising services, as described above.
  • Authorities, when required to comply with applicable laws, regulations, subpoenas, or other lawful requests.

All partners receive only the information necessary to perform their service and are required to protect your data.

International Data Transfers

Because we work with partners located in different countries, your information may be transferred and processed outside of your country of residence. Whenever we transfer your data, we take reasonable steps to ensure it receives an adequate level of protection.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal information we hold about you;
  • Correction — ask us to correct or update inaccurate information;
  • Deletion — ask us to delete your personal information;
  • Objection / Restriction — object to or restrict certain processing of your data;
  • Portability — receive your data in a portable format.

If you are located in the European Economic Area or the United Kingdom, these rights are provided under the GDPR; if you are a California resident, under the CCPA/CPRA. To exercise any of these rights, email us at customer_service2009@outlook.com — we respond to all requests within 30 days, free of charge. You also have the right to lodge a complaint with your local data protection authority.

Do Not Track

Please note that we do not alter our site's data collection practices when we see a "Do Not Track" signal from your browser, as there is currently no industry standard for responding to these signals.

Children's Privacy

Our site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data rights, please contact us by email at customer_service2009@outlook.com.