Terms of Service

Overview

This website is operated by HiZoo. Throughout the site, the terms "we", "us" and "our" refer to HiZoo. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, together with our Shipping Policy, Refund Policy, Warranty Policy, and Privacy Policy, which are incorporated into these Terms by reference.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

Eligibility

By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you have the consent of a parent or legal guardian to use this site and make purchases.

Products, Pricing and Availability

All prices are displayed at checkout and are subject to change without notice. Product availability is not guaranteed and we reserve the right to limit quantities, modify, or discontinue any product at any time.

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders affected by such errors — if your order is cancelled for this reason after payment, you will receive a full refund immediately.

We strive to display product colors and images as accurately as possible, but we cannot guarantee that your screen's display of any color will be accurate.

Orders and Payment

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including a correct shipping address and a valid email address so we can contact you about your order.

We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or that our systems flag as potentially fraudulent. If an order is cancelled after payment has been captured, the full amount will be refunded to the original payment method.

Shipping and Delivery

Shipping methods, processing times, and estimated delivery times are described in our Shipping Policy. Delivery estimates are not guaranteed, and delays caused by carriers or customs are outside of our control. Every order includes tracking and shipping insurance.

Returns, Refunds and Cancellations

Every order is covered by our 30-day money-back guarantee, and orders may be cancelled within 12 hours of purchase for an immediate full refund, as described in our Refund Policy.

If you experience any problem with your order, please contact us at customer_service2009@outlook.com before opening a dispute with your bank or payment provider — we resolve refund requests within 1 to 3 business days, which is significantly faster than a bank dispute.

Warranty

HiZoo products are covered by a 2-Year Limited Warranty against manufacturing defects, as described in our Warranty Policy.

Medical Disclaimer

HiZoo products are wellness and relaxation devices. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our products are not a substitute for professional medical care, physical therapy, or chiropractic treatment.

Consult your physician before using the product if you:

• Are pregnant;
• Have a pacemaker or other implanted medical device;
• Have a cervical spine injury, herniated disc, or recent surgery in the neck or shoulder area;
• Suffer from osteoporosis, thrombosis, or circulatory disorders;
• Have any other medical condition that may be affected by massage or heat therapy.

Discontinue use immediately and consult a doctor if you experience pain, dizziness, or discomfort while using the product. Testimonials and reviews on this site reflect individual experiences and results may vary from person to person.

General Conditions of Use

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us. You must not use our website or products for any illegal or unauthorized purpose, nor transmit any viruses, malicious code, or attempt to interfere with the security or proper functioning of the site. We reserve the right to refuse service to anyone for any reason at any time.

Intellectual Property

All content included on this site, such as text, graphics, logos, images, videos, and software, is the property of HiZoo or its content suppliers and is protected by international copyright and trademark laws. Nothing on this site grants you any license or right to use any content without our prior written permission.

Reviews and User Content

If you submit reviews, comments, photos, or suggestions ("Content"), you grant HiZoo a non-exclusive, royalty-free, perpetual right to use, reproduce, edit, and publish that Content in connection with our store and marketing. You represent that your Content is accurate, does not violate any third-party rights, and contains nothing unlawful or misleading. We may, but are not obligated to, monitor, edit, or remove Content at our discretion.

Third-Party Links and Tools

Our site may include links to third-party websites or use third-party tools (such as payment processors and shipment tracking services). We are not responsible for the content, accuracy, or practices of third-party websites or tools, and your use of them is at your own risk. Complaints or questions regarding third-party services should be directed to the third party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. We never sell your personal data.

Limitation of Liability

To the fullest extent permitted by law, in no case shall HiZoo, our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Service or any products purchased through the Service. In jurisdictions that do not allow such limitations, our liability shall be limited to the maximum extent permitted by law, and shall in no event exceed the amount you paid for the product.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold harmless HiZoo and our affiliates, officers, and employees from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which HiZoo operates, without prejudice to any mandatory consumer protections of your country of residence.

Contact Information

Questions about these Terms of Service should be sent to us at customer_service2009@outlook.com.